What is your refund policy?


Our refund policy is very simple:

No refunds on iMacros scripts.

No refunds on services.

No refunds on 7- days windows/ubot bots licenses.

Refunds can be made only during refunds period (24 hours after purchase).


On how many computers I can use one license?


You can use one license on up to 2 different computers, if you want to run the bot on more than 2 computers please buy more licenses.

Please do not use one license on more than 2 computers, because your license will be terminated if you do so.

 

Why I do not see License email from Imacrosbot or Bestmacros?

License email is always sent to your PAYPAL email, so please verify all PAYPAL email folders (Deleted items, Spam, Inbox, Personal labeled folders). Please note that license generation may take up to 3 hours.

I need special custom web automation software, can you do it for me?

Yes we can, use our contact form and we'll be happy to help you.

Do you support different User interface languages?

All our scripts and bots by default will work on English (US) user interfaces .

Can I become your affiliate and promote your great products?

Yes! Join our Affiliate Program, promote our great products and earn money with us!

What is Ubot?

Ubot is development platform that we use to create windows application web automation bots. It is much more powerful than iMacros and it can be run by simple double-click as any other windows software.

What kind of proxy do you support?

Most of our windows bots support public and private HTTP proxies, as well as socks4/5 proxies.

I can't input any data in my windows bot, what should I do?

1. Uninstall .Net
2. Restart your computer
3. Install .Net from here: http://www.microsoft.com/en-us/download/details.aspx?id=30653
4. Restart your computer
5. Run the bot


What is you support and delivery terms?

  • We provide full technical support for our valued customers after each purchase.

  • Handling/testing and fixing may take up to 3 days, so please be patient.

  • We do our best effort to provide robust working script/bot as soon as possible.

  • Please note, that you can contact us if you need immediate help.

  • All our scripts/bots will work until any change on target website or service.

  • You get FREE script/bot updates for the period of 45 days from purchase date.

  • After 45 days you can order One time bot update

My bot/script does not work, what should I do?

  • Use Jing or Screenr  to record a video with problem.

  • Send us video/link with problem description using contact us form.

  • Make sure problem appear in your video.

  • We will review the problem and will try to fix it as soon as possible.

Why I got error saying that my license is expired?


  • Full license will expire after a year and you will need to buy new license, if you want to continue to use the software.